Updated Support Hours

Let’s be honest, I’ve been working flat-out. Answering tickets at all hours of the day or night for nearly 20 years now. I’m older, I’m more tired, and I need to start getting some sleep.

That being said, the GraffitiSuite support hours will be changing effective immediately. I’ll still answer as quickly as I can if I’m at my desk, which may still be outside of those hours, but I’ve got to slow things down at least a little. I hope everyone will understand the potentially longer wait times for responses and resolutions.

I will, of course, still answer all tickets within 48 hours unless something goes horribly wrong like a hospitalization (as happened a few years back), or during holidays.

New Hours

Day of WeekStart TimeEnd Time
Monday8:00 AM5:00 PM
Tuesday8:00 AM5:00 PM
Wednesday8:00 AM5:00 PM
Thursday8:00 AM5:00 PM
Friday8:00 AM5:00 PM
Hours may vary by availability. All times Eastern U.S.

Observed Holidays

HolidayClosing StartReopen
New Year’sDecember 31January 2
Independence DayJuly 2July 6
Labor DaySeptember 6September 7
ThanksgivingNovember 23November 28
ChristmasDecember 20December 27
Hours may vary by availability. All times Eastern U.S.

Thank you for your support and understanding!

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